Xovis can now measure waiting of passengers in unstructured situations03.04.2014 09:29
With the new Check-in application for the Xovis PTS Suite it is possible to measure any waiting even in unstructured and dynamic queuing situations. Based on the tracking with Xovis sensors the outstanding and patented Xovis queue detection will check the scene for any dynamic queue and will allocated each queue to the according check-in desk.
The new Check-in application uses the Xovis PTS to track every individual passenger in the full Check-in area. The waiting area is covered with PT2 and PT3 3D stereo vision sensors installed on the ceiling. The sensors provide the input for the Xovis queue detection. Since the number of queues and their position in the Check-in area is not fixed and therefore not known in the beginning, these advanced queue detection algorithms are used to detect all queues in the waiting area. The queues are detected even if Check-in has not started yet. Separate waiting times can be generated including the total waiting time or only the waiting time after the Check-in process has started. Queue length, actual and predictive waiting times as well as number of passengers processed are measured for each queue.
When a Check-in process starts, the passengers from the respective queue are walking to the individual Check-in desks. Since they are tracked, the queue can now be allocated to the desks that are used for the Check-in process. All data is thus stored per desk, including queue ID, queue length and waiting times. A daily desk allocation view is available, that can be compared to the planned desk allocation. This can be used to detect allocated but partly not used desks, which can be a reason for long waiting times. When clicking on a specific Check-in process in the desk allocation view, the respective waiting time is shown.
The live dashboard is the eye catcher of the Check- in application. The full Check-in area is shown, with each passenger visualized as a moving bubble. The individual queues have separate colors, which gives an immediate overview of the current queuing situation in the Check-in area. Below the tracking visualization, all queues are listed with their relevant parameters. This includes the allocated desks, the queue length, the waiting time and the outflow. As a special feature, two freely definable percentile KPI’s with a combined queue status field are shown. There is a separate list for queues that have not been allocated to any desk by now, meaning that Check-in has not started yet.
Historical data analysis
The data of each desk is stored in the database and can be analyzed and exported in the data analyzer of the Xovis Suite. The daily desk allocation view can be combined with the planning data and the measured waiting times can be assigned to flight numbers. Based on this data, the airport can generate performance reports for the airlines and the ground handlers. An additional helpful feature of the Xovis Suite is the playback view. The bubble stream including the visualization of the detected queues is stored and can be played back at different speeds. Exceptional situations can be analyzed and lining setups or desk allocations can be optimized.