CRM is not like CRM: transform your process into success
In this STARTIMPULSE you will discover how to become a professional and delight my customer.
"What if the process is more important than the relation to my customer?"
• Do I have enough “space” into my processes to surprise and exceed customers’ expectations?
• Am I trained to discover, perceive and understanding my customer?
• Am I able to understand which personality do my customer has, to adapt my interaction to his natural way of communication to communicate?
• Do I know his specific “pain points”?
• Am I a PRO in leading a conversation and use precision questions?
• Can I solve his issues with my proposals?
• Do I know how to present to achieve the personal benefit of my potential customer.
Understanding comes before being understood!
Learn to read and understand emotions and interact with trustfulness, authenticity, and professionalism with your employees and customers.
The secret? Relationship Manager Excellence.
This is my gift to you, to increase your interpersonal and entrepreneurial success.
